Service Designer (3352)

  • Annual:
  • Region:
  • Location:
    The Children's Society in Greater Manchester
  • Directorate:
  • Vacancy type:
    Fixed-term contract
  • Closing date:
    31 March 2019

Service Designer

2 year Fixed term contract

37 hours per week

£33,484 to £37,204 per annum

Location: Manchester (Wythenshawe Office)


Job purpose

We are looking for a Service Designer to join the small, dynamic team which is leading The Children’s Society’s ‘Accelerating Impact Programme’. This programme exists to create and test novel approaches to social problems, with the goal of disrupting cycles of disadvantage faced by young people.

Working from our new office in Wythenshawe, you will embed within projects which are live across Greater Manchester, tackling challenges such as child sexual exploitation and young people’s mental health. Working alongside subject-matter experts and colleagues in our Youth Engagement and Evidence and Impact teams, you will develop designs for end-to-end services based on evidence of user needs.

This role will be responsible for ensuring that a human-centred approach is taken to all service design conducted as part of the Accelerating Impact programme in Greater Manchester. You will use your strong communication skills to work across teams, coaching colleagues and promoting engagement with service design principles and good practice.

The successful candidate will have have experience of human-centred and participatory research, facilitation, visual design and rapid prototyping. You are experienced at working at all levels of a service, from high level journeys to the detail of individual interactions. You see prototyping as a team activity, and will use your skills to create and iterate testable products and services. The ideal candidate will have a good knowledge of how new technologies are changing user behaviour and the landscape for service delivery, and experience of working across digital and non-digital channels.

We are seeking someone who thrives in ambiguity, who has a bias for action, and who can work across the entire design process, from discovery research, to prototyping and testing, and the delivery of services at scale.

This role offers an opportunity to achieve real impact for some of the country’s most vulnerable young people. You will be tackling a range of important and complex challenges alongside a committed, friendly and collaborative team.

Key activities


1. Plan and implement design-led projects

  • Work with the Area Manager and Design Lead to prioritise opportunities for new service design;
  • Forge and facilitate multidisciplinary design teams to implement a human-centred approach to solving problems;
  • Ensure project work is delivered on time and budget.

2. Develop new service designs

  • Plan and conduct user research using appropriate methods;
  • Involve colleagues, key stakeholders and service users in data collection, analysis and synthesis to increase consensus and challenge existing assumptions;
  • Turn research data and analysis into valuable, actionable insights that can inform decisions;
  • Facilitate colleagues and key stakeholders to generate multiple solutions to solve problems;
  • Develop low and hi-fidelity prototypes to enable rapid testing of service concepts.

3. Coaching and coordination

  • Coach frontline practitioners and support them to apply human-centred design techniques in their own work.
  • Coordinate with internal stakeholders including Youth Engagement and Evidence and Impact colleagues as required;
  • Work with the Design Lead to make decisions about external service design support as and when required for individual projects.
  • Support the Area Manager and Design Lead to build relationships with existing and new clients and partners.



  • Ideally between 2 - 5 years’ experience in a purpose-led design studio, agency or in-house position;
  • Experience working with vulnerable groups;
  • Experience of contributing to proposals and pitches;
  • Familiar with working in multi-disciplinary teams;
  • Academic qualifications or training in Service Design or a related field, or equivalent experience.


  • Rigorous understanding of Service Design processes;
  • Comprehensive understanding of conducting user research;
  • Demonstrable skills in prototyping services;

This post will suit someone who is:

  • optimistic - able to identify opportunities for change and innovation.
  • relational  - able to relate authentically to a diverse range of people.
  • tenacious - you don’t give up easily - on people, or on challenges.
  • passionate - you care deeply about achieving outcomes and impact.
  • proactive - you have an instinctive bias towards action.

More about The Children's Society

The Children’s Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children’s lives happier and safer. 

Every day we’re changing the lives of children in this country for the better – and with your help, tomorrow we can be there for even more. 


The closing date for applications is midnight 31st March 2019.

Interviews will be held on the 17th April 2019.


At The Children’s Society we will be assessing your application against our behavioural framework, see attached document. The framework is split into 3 levels: senior manager, manager and individual and you will be assessed against the level that is relevant to the role you are applying for. The framework is our organisation’s basis for how we expect everybody to work together, how we treat each other and how we carry out our work. In your application and interview you will need to consider the behaviours and give us relevant examples where you have demonstrated these from your previous experience.

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The Children's Society in Greater Manchester
Zion Community Resource Centre, 339 Stretford Road, Hulme, UK, M15 4ZY
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